Privacy Policy
How we use your information
This privacy notice tells you what to expect when Compliant Solutions Ltd collects personal information. It applies to information we collect about:
Information that you provide by filling in forms on our site http://www.compliantsolutions.co.uk
Information that you provide to us by telephone; e-mail or face to face.
If you contact us, we may keep a copy of that correspondence.
Data Controller and Processor
Compliant Solutions Limited is the Data Controller and Processor. The Firm is registered with the ICO - Z3223745
Visitors to our websites
When someone visits http://www.compliantsolutions.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The paragraph below explains the cookies we use and why.
"These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. "
Rejection of cookies
If you would like to reject the use of cookies and/or delete cookies you are able to do so via your browser settings. If you use more than one browser, you will need to ensure this is done on all of the browsers you use.
By rejecting cookies you may not be able to access all features of the website.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who use our LiveChat service
We use a third party provider, LiveChat Inc., to supply and support our LiveChat service, which we use to handle customer enquiries in real time.
If you use the LiveChat service we will collect your name, email address and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations.
You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We usually have to disclose the complainant's identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person's record is in dispute.
We usually have to disclose details of the complaint to our Professional Indemnity Insurance Broker and Insurer.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.
People who use our services
Compliant Solutions Limited provide a range of Business and Regulatory Services to Data Subjects. We process data provided by the data subject and other sources in order to deliver the appropriate products and services to Data Subjects.
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested help with obtaining FCA approval to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
Use of Data processors
Data processors are third parties who provide elements of our service for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Our Data processors / Third parties that we use include:
Altogether Compliant Limited
Bluebell Compliance Limited
Chameleon Compliance Limited
Compliance Cubed Limited
Help You Comply Limited
R&R Compliance Consultancy Limited
Your rights
Under the Data Protection Act 2018, you have rights as an individual which you can exercise in relation to the information we hold about you.
Access to personal information (Portability)
Data Subjects may submit a Subject Access Request - in order to obtain a copy of the personal data that we hold about them in a structured and portable manner. All SAR requests should be sent to
Ian Cass
Data Protection Officer
Compliant Solutions Limited
1 Manor Road Witham Essex CM8 2NH
Email - ian@compliantsolutions.co.uk
Confirmation of whether, and where, the controller is processing their personal data
Compliant Solutions Limited undertakes data processing within the EEA.
Right of Data subjects to erasure (Right to be forgotten)
Data Subjects may notify the Firm if they wish to exercise their right to erasure. Such a withdrawal of Consent does not affect the lawfulness of processing based on consent prior to the withdrawal. Data Subjects that exercise this right will be removed from any marketing or future contact.
Compliant Solutions Limited may retain a copy of any personal data and it may be retained by the Controller if the processing is necessary for the establishment, exercise or defence of legal claims.
Right of rectification
Compliant Solutions Limited will seek to ensure that inaccurate or incomplete data will be rectified. Data Subjects have the right of rectification.
Right to object to processing for the purposes of Direct Marketing
Data Subjects may notify the Firm if they wish to exercise their right to be removed from any Direct Marketing activities. Compliant Solutions Limited may still contact the Data Subject in order to fulfil any contractual obligations concerning the policies and services provided.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with our Insurance Broker and PI Insurance Provider.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on May 2023.
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Please use the Quick Contact Form below to get in touch with us or call 01376 514166
