Fond of your old Complaints Procedure? Too bad. However much it hurts to lose it, it needs updating. We recommend the following checklist:
You have in fact already updated your procedure
You have ensured that all relevant staff have received guidance and coaching in complaints handling
You know which categories of client have rights to action via the FOS
You have arrangements in place to meet the new FSA reporting requirements
You are aware of the procedures for dealing with short complaints.
Your Terms of Business and Initial Disclosure Document make reference to the Financial Services Compensation Scheme (FSCS)
Compliant Solutions Ltd is at hand to help with all aspects of Dispute Resolution, from updating policies and procedures to staff coaching. We also provide technical assistance in reviewing any complaint and can draft an appropriate letter of response to your client.
Contact us either at the above address, or by sending our Quick Contact Form below, to arrange an initial obligation-free discussion.
Contact Compliant Solutions Ltd Now
Contact Ian Cass on 0845 009 1220 or use our Quick Contact Form below.
We provide bespoke compliance solutions to business and regulatory challenges facing your UK financial services FSA authorised and regulated company
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